Contact information

Contact us

We're here to help.

Questions about your order, our 60-day guarantee, or whether the VT300 fits your shower? Send us a message — we answer every email within 24 hours, Monday through Friday.

📧 Email: support@rainwell.store

Before you write, your answer might be here:

• Orders ship within 1-2 business days, free across the US (3-6 business days delivery).
• Every purchase is covered by our 60-Day Softer Water Guarantee — if you don't feel the difference, we refund you and you keep the filter.
• The VT300 fits all standard US showers (universal 1/2" thread).

For anything else, use the form below — we'd love to hear from you.